Shipping policy

Shipping & Delivery Policy

At Scents Avenue NG, every order is handled with care and intention — from the moment you place it to the moment it reaches your hands.

Order Processing

All confirmed orders are processed and shipped within 24 hours (next business day). Once your order is dispatched, you’ll receive a tracking update via email or WhatsApp so you can follow your parcel’s journey.

Delivery Timeline

We currently partner with DHL and GIG Logistics to ensure prompt and reliable delivery nationwide.

• Major cities: typically within 2–3 business days

• Other locations: typically within 5–7 business days

Please note that delivery timelines may vary slightly due to factors beyond our control such as weather, logistics delays, or public holidays.

Delivery Coverage

We ship to all major cities and towns across Nigeria. For remote areas, delivery time may be extended slightly depending on our logistics partners’ coverage.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a tracking link to monitor progress. If you experience any delays beyond the estimated timeframe, kindly contact us — we’ll be happy to assist.

Damaged or Missing Parcels

If your order arrives damaged or is missing an item, please notify us within 24 hours of delivery so we can promptly investigate with our delivery partner and resolve the issue.